FreedomToBeOnline Hosting bills on the first day of each month for all customers. For billing information or payment email: billing@freedomtobeonline.com.

Customers who pay by credit card are automatically charged upon the 1st day of each month through the PayPal service. If your credit card is declined or has expired you will receive an email notice stating this. You will then have 15 days to provide updated information before your account will be suspended. If your account is suspended due to non-payment there is a $25 reinstatement fee. If you are paying by credit card through PayPal , please ensure PayPal has updated credit card information.

Customers who pay by check or money order are mailed an invoice shortly before the 1st day of each month. Payment is due on the 1st of each month even if the invoice is not received. If your check comes back as not payable for any reason, you will receive an email notice stating this and there will be a $25 check fee. You will then have 15 days to provide updated information before your account will be suspended. If your account is suspended due to non-payment there is a $25 reinstatement fee. If you know ahead of time that there will be a problem, let us know and we may make other arrangements as long as this does not become a habit from our viewpoint.

If you exceed you allowed disk usage for your account you will be billed a rate of $10.00 per 20 MB. Your disk usage is calculated by the average amount of space you have used each day in a calendar month. Please remember that the following items count against your disk usage. (all directories/files in your home directory, all directories/files in your anonymous FTP directory, your mailbox(es), and any database that you might be using). Our control panel has tools that help you determine your usage.

For accounts that use a set data transfer limit, FreedomToBeOnline Hosting charges $10 per 500MB should you exceed your allowed data transfer. If you exceed your data transfer limits, you will be automatically billed. Please pay close attention to use data transfer by watching your logs. Our control panel has tools that help you determine your storage.

Upon receiving written request for refund, your account will be verified and a PRORATED AMOUNT will be credited to your account. All cancellations must be received in writing and any PRORATED balances due you will refunded. Phone and email requests will not constitute acceptance of any cancellation, you must use the Cancellation Form.

Reseller Accounts require 30 day notice to cancel and under no circumstances will refunds be made.

There are no refunds on "add-on" services such as IP addresses used, scripting, programming, web design or setup fees.

PRORATED REFUND-an example:
Account XYZ begins services on Jan 1, their account is billed every 90 days also know as quarterly. For this example the owner of account XYZ requests a refund and this request is received on Feb 10.
Upon confirming the Username, Password, and last 5 digits of the credit card used to pay for this account a refund will be issued for one month of service, the month of March. Our billing is based on monthly increments.

Any account that is suspended due to non-payment will incur a $25 reinstatement fee. Accounts are suspended upon 15 days past due. Accounts are completely removed from our servers upon 30 days past due.